Privacy Policy — ctg999

ctg999 ("we", "us", "our") is committed to protecting and respecting the privacy of every individual who accesses or uses the ctg999 platform at ctg999.vip ("Platform"). This Privacy Policy describes the categories of personal data we collect from you, the purposes for which that data is processed, the parties with whom it may be shared, the security measures we apply to protect it, and the rights available to you as a data subject.

This policy applies to all users of the ctg999 Platform, including registered account holders, visitors who browse without registering, and individuals who contact our support team. It covers data collected through the Platform itself, through our customer communications channels, and through third-party services that we use to deliver the Platform's functionality — such as payment processors and identity verification providers.

By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the Platform and contact us at [email protected] to request account closure.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and ctg999.

We collect personal data from you in several ways: directly when you register or interact with the Platform, automatically as you use the Platform, and from third parties who assist us in providing our services. The categories of data we collect include the following:

ctg999 processes your personal data only for specific, legitimate purposes. We do not process your data in ways that are incompatible with those purposes. The primary purposes for which we use your data are:

• Account management: To create, maintain, and secure your ctg999 account, verify your identity, and enforce the one-account-per-person rule.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and to maintain accurate financial records of all transactions in BDT.
• Age and identity verification: To comply with our strict 21+ age restriction policy and to verify that you are who you claim to be before processing significant withdrawals.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other unauthorised or illegal activity on the Platform.
• Responsible gaming: To monitor betting patterns and identify signs of problem gambling, so that we can apply appropriate interventions such as deposit limits, cooling-off periods, or self-exclusion where necessary.
• Customer support: To respond to your queries, complaints, and requests in a timely and accurate manner, and to maintain a record of all support interactions.
• Service improvement: To analyse usage patterns and performance metrics in aggregate form so that we can improve the ctg999 Platform, introduce new features, and optimise the user experience for players across Dhaka, Chittagong, Sylhet, and all other regions of Bangladesh we serve.
• Marketing communications: To send you promotional offers, bonus notifications, and news about upcoming cricket events such as BPL, IPL, and T20 World Cup, where you have given explicit consent to receive such communications. You may opt out at any time by contacting [email protected].
• Legal and regulatory compliance: To comply with applicable laws and to respond to lawful requests from government authorities, financial intelligence units, or courts of competent jurisdiction.

We share your personal data only with carefully selected third parties who are necessary for the delivery of our services. All third parties with whom we share data are required to handle it in accordance with applicable data protection standards. The categories of recipients are:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners receive the minimum financial data necessary to process your transactions. These providers operate under their own privacy and security frameworks, which we encourage you to review.
• Identity verification providers: Specialist KYC (Know Your Customer) and AML (Anti-Money Laundering) service providers who verify the authenticity of identity documents submitted during account verification. These providers are bound by strict confidentiality obligations.
• Game content providers: Software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data as part of game delivery and fairness auditing. No personally identifiable information is shared with game studios for marketing purposes.
• Fraud and security analytics providers: Technology providers that assist us in detecting suspicious activity, identifying bot traffic, and preventing account takeover attacks. These providers process technical and behavioural data under data processing agreements.
• Legal and regulatory authorities: Law enforcement agencies, financial intelligence units, courts, or other government bodies in Bangladesh or other applicable jurisdictions, where we are required by law to disclose data or where we believe disclosure is necessary to protect the rights, property, or safety of ctg999 or its users.
• Group companies: Where ctg999 operates as part of a corporate group, data may be shared with affiliated entities solely for internal administrative purposes, fraud monitoring, and consolidated reporting, always subject to the same data protection standards described in this policy.

ctg999 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. We use the following types of cookies:

• Essential cookies: Strictly necessary for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. They cannot be disabled without breaking core Platform functionality.
• Performance cookies: Used to collect anonymised information about how users interact with the Platform, such as which pages are visited most frequently and whether users encounter error messages. This data helps us improve the Platform's performance and reliability.
• Functional cookies: Used to remember your preferences, such as your preferred language (English), display settings, and last-used payment method, so you do not have to re-enter them on every visit.
• Analytics cookies: Used by our analytics platform to generate aggregate reports on traffic patterns, session durations, device types, and geographic distribution of users across Bangladesh. All data is anonymised before analysis.

You may configure your browser to refuse some or all cookies, or to alert you when cookies are being set. Please note that disabling essential cookies will impair your ability to log in and use the Platform's core features. By continuing to use the Platform with your browser's default cookie settings, you consent to our use of cookies as described above.

ctg999 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The general retention periods we apply are as follows:

• Active account data: Retained for the duration of your account's active status plus a minimum of five years following account closure, to comply with financial record-keeping obligations and to handle any post-closure disputes.
• Transaction records: All deposit and withdrawal records are retained for a minimum of seven years from the date of the transaction, in accordance with applicable financial regulations.
• KYC and identity documents: Retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Support communications: Retained for up to three years from the date of last interaction, unless a longer period is required for ongoing disputes or regulatory investigations.
• Technical and usage data: Anonymised aggregate data may be retained indefinitely for statistical and service improvement purposes. Raw log data linked to your account is deleted or anonymised after 12 months.

When the applicable retention period expires, your data is securely deleted or anonymised in a manner that prevents re-identification.

ctg999 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the ctg999 Platform is encrypted using industry-standard SSL/TLS protocols. You can verify this by checking for the padlock symbol in your browser's address bar.
• Encrypted data storage: Sensitive personal and financial data stored on our servers is encrypted at rest using strong encryption algorithms. This means that even in the unlikely event of a server breach, your data remains protected.
• Access controls: Access to personal data within ctg999 is restricted on a strict need-to-know basis. All staff members with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-factor authentication (2FA): We strongly encourage all ctg999 account holders to enable two-factor authentication on their accounts to add an extra layer of protection against unauthorised login attempts.
• Fraud monitoring: Our automated security systems continuously monitor account activity for signs of unauthorised access, unusual transaction patterns, or other indicators of compromise, and trigger alerts for human review where necessary.

As a ctg999 account holder, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within a reasonable timeframe, typically within 30 days of receiving your request.

The ctg999 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If you are under 21, you must not register an account or attempt to use the Platform in any capacity.

If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data from our systems and close the associated account. If you believe that a minor has registered on ctg999, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

ctg999 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date displayed at the top of this page and, where the changes are significant, notify registered users via the email address associated with their account or via a prominent notice on the Platform.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your data. Your continued use of the ctg999 Platform after any update to this policy constitutes your acceptance of the revised terms.